Site operatorsΒΆ

The site operator decides which Lino application is being used on their site and designates an application carrier.

Provides the following human resources either in-house or via a third-party service provider:

End user

A human who uses a given Lino site for their work.

Key user

An experienced end user who knows every detail about how to use a given part of the application, who can explain this to their colleagues and who can give first-level support.

Site administrator

Manages a Lino site via its web front end. Manages accounts and access permissions to individual end users. Can change site-wide configuration settings. Has full access to all functions provided via the web interface.

Site manager

At the moment this is a synonym for site administrator.

System administrator

Manages the general IT system of a site operator. Installs, configures and maintains client devices as required.

Release manager

The contact person between the site operator and the site maintainer.

Coordinates the activities before and after a site upgrade.

Site expert

The contact person between the site operator and the service providers involved with the Lino site.

Responds to support requests reported by key users.

Communicates as needed with the server provider, the site maintainer and the application carrier.

Formulates and explains the requirements of the site operator regarding the Lino application.

Introduces expert support requests to the application carrier and answers to callback questions.

Collaborates with the end users in order to analyse their needs, and then explains to the application carrier how to make or improve the application.

Organizes training for key users.