Provides the following human resources either in-house or via a third-party service provider:
- end user
A human who uses a given Lino site for their work.
- key user
An experienced end user who knows every detail about how to use a given part of the application, who can explain this to their colleagues and who can give first-level support.
- site administrator
Manages a Lino site via its web front end. Manages accounts and access permissions to individual end users. Can change site-wide configuration settings. Has full access to all functions provided via the web interface.
- site manager
At the moment this is a synonym for site administrator.
- system administrator
- release manager
Coordinates the activities before and after a site upgrade.
- site expert
Responds to support requests reported by key users.
Organizes training for key users.