Solution providers¶

solution provider¶: A service provider who is able to provide all the services needed by a site operator.

A solution provider usually connects with other service providers, but for the site operator he is the sole service vendor and legally responsible person.

support¶

The service of helping somebody with using a given system.

Support –unlike research– is always a response to a concrete support request.

Can be done professionally by a support provider.

support provider¶

A service provider who provides support to their customer.

A support provider, a side effect, usually also publishes and maintains documentation.

support request¶

A request for help submitted by a customer to a support provider.

end-user support¶

Basic first-level support to end users.

The support provider is always available when end users need them. Forwards the request other actors if they cannot help directly.

end-user training¶

A service that comprises publishing of training material and/or organizing training sessions for end users.