- solution provider¶
A service provider who is able to provide all the services needed by a site operator.
A solution provider usually connects with other service providers, but for the site operator he is the sole service vendor and legally responsible person.
The service of helping somebody with using a given system.
Support –unlike research– is always a response to a concrete support request.
Can be done professionally by a support provider.
- support provider¶
A support provider, a side effect, usually also publishes and maintains documentation.
- support request¶
A request for help submitted by a customer to a support provider.
- end-user support¶
Basic first-level support to end users.
The support provider is always available when end users need them. Forwards the request other actors if they cannot help directly.
- end-user training¶
A service that comprises publishing of training material and/or organizing training sessions for end users.